Welcome to TheDivineCrafts.com. We are committed to your satisfaction with our products. Below are the details of our return and refund policy.
1. Damaged Products
If you receive a damaged product, please contact us immediately. We ask that you provide photo evidence of the damaged product and its packaging within 48 hours of receiving it. Upon verification, we will either replace the item or offer you a full refund to your original payment method.
2. Refund for Delayed Deliveries
If your order is delayed beyond our promised delivery timeframe and you no longer wish to receive the product, you are entitled to a full refund. Please contact us to initiate the process.
3. Non-Returnable Items
Please note that all sales are final on certain items. We encourage you to review the product descriptions carefully before making your purchase. If you have any questions, do not hesitate to contact our customer support for detailed information before placing your order.
4. Shipping Issues
If there is a shipping issue with your order, such as a lost or stolen package after being marked as delivered, please note that TheDivineCrafts.com is not responsible for lost or stolen items. We recommend shipping to a secure location.
5. Order Cancellation
You may cancel your order within 24 hours of placement without any charge. After this period, the order may have already been processed and shipped, making cancellation impossible.
6. Refunds Process
Refunds are processed to the original method of payment. Once we approve a refund, it will take up to 10 business days for the refund to be reflected in your account balance.
7. Contact Us
For any concerns or questions regarding your order, returns, or refunds, please reach out to our customer support at support@thedivinecrafts.com.